Global Multilingual Customer Service Outsourcing

Overseas customer service hotlines are both an entry point for user experience and a source of data for brand trust, compliance, and growth. They should be a priority investment in an overseas strategy, ensuring localization, scalability, and compliance.

• Increase conversion rates: Local numbers and local languages reduce trust barriers and significantly improve conversion from inquiry to purchase.
• Strengthen brand trust and localization: Localized communication enhances brand credibility, benefiting first-time purchases and word-of-mouth.
• Support precise customer acquisition and attribution: Customer service interactions serve as high-quality leads, helping evaluate channel performance and optimize ad ROI.
• Improve customer retention and lifetime value (CLV): Timely, high-quality pre-sale and after-sale service boosts repurchase rates and customer loyalty.
• Differentiated market positioning: Multi-language support, fast response, and local service experiences build competitive advantages and increase brand premium.
• Ensure conversions during promotions and campaigns: Local customer service can support promotional inquiries, redemption, and issue resolution in real time, improving campaign conversion efficiency.
• Data-driven marketing optimization: Call recordings and customer service data provide insights into user pain points, needs, and objections, guiding creative and product improvements.
• Reduce negative risk and PR costs: Timely responses to complaints and crises can limit the spread of negative feedback and protect brand reputation.

Based on each agent working a 5*8 schedule, we can implement a 7*8 coverage with two agents' staggered shifts, and by arranging morning, afternoon and night shifts, six agents can achieve full 24*7 coverage. However, we generally recommend brands provide 5*8 brand customer service. Special products and services can use 24*7 support.

If a brand uses a US Toll Free number and receives calls from non-US regions, the brand hotline will be charged normally on its side, but the calling customer will need to pay any international roaming or local carrier charges based on their own local telephone billing rules. This cost is borne by the customer and is unrelated to the brand line's charges.

All calls using Enjoytalk’s service are recorded for record-keeping. We store all recordings free of charge for one month; the brand can download and archive them before they expire. Enjoytalk uses carrier-grade channels and call monitoring to ensure audio quality, supports call recording and encrypted transmission, and complies with international privacy regulations such as GDPR, providing auditable logs and retention policies to ensure compliance and security.

When a brand selects the entry-level package, customer service is not included; the brand can choose to answer and respond on its own. If the brand requires Enjoytalk’s support, the service can be upgraded to the Basic plan, and we will provide overseas customer service seats to Basic plan customers.

Enjoytalk supports major international languages (English, Spanish, French, German, Portuguese, Arabic, Japanese, Korean, Thai, Hindi, etc.) and can customize additional languages per company requirements to meet global customer coverage needs.English(英语)、Spanish(西班牙语)、French(法语)、German(德语)、Romanian(罗马尼亚语)、Italian(意大利语)、Russian(俄语)、Hebrew(希伯来语)、Portuguese(葡萄牙语)、Indonesian(印度尼西亚语)、Thai(泰语)、Filipino / Tagalog(菲律宾语)、Japanese(日语)、Korean(韩语)、Malay(马来语)、Arabic(阿拉伯语)、Turkish(土耳其语)、Hindi(印地语)、Bengali(孟加拉语)、Urdu(乌尔都语)、Persian / Farsi(波斯语)、Vietnamese(越南语)、Burmese(缅甸语)、Khmer(高棉语)、Lao(老挝语)、Nepali(尼泊尔语)、Sinhala(僧伽罗语)、Tamil(泰米尔语)、Telugu(泰卢固语)、Kannada(卡纳达语)、Malayalam(马拉雅拉姆语)、Gujarati(古吉拉特语)、Marathi(马拉地语)、Punjabi(旁遮普语)、Pashto(普什图语)、Kazakh(哈萨克语)、Uzbek(乌兹别克语)、Azerbaijani(阿塞拜疆语)、Georgian(格鲁吉亚语)、Armenian(亚美尼亚语)、Polish(波兰语)、Czech(捷克语)、Slovak(斯洛伐克语)、Hungarian(匈牙利语)、Bulgarian(保加利亚语)、Serbian(塞尔维亚语)、Croatian(克罗地亚语)、Bosnian(波斯尼亚语)、Slovenian(斯洛文尼亚语)、Macedonian(马其顿语)、Albanian(阿尔巴尼亚语)、Greek(希腊语)、Dutch(荷兰语)、Afrikaans(南非荷兰语)、Swahili(斯瓦西里语)、Hausa(豪萨语)、Amharic(阿姆哈拉语)、Yoruba(约鲁巴语)、Igbo(伊博语)、Somali(索马里语)、Kurdish(库尔德语)、Mongolian(蒙古语)、Tibetan(藏语)、Catalan(加泰罗尼亚语)、Galician(加利西亚语)、Basque(巴斯克语)、Malagasy(马达加斯加语)、Maori(毛利语)、Samoan(萨摩亚语)、Tongan(汤加语)、Hawaiian(夏威夷语)

We support local numbers/local toll-free lines, international toll-free lines, SIP/dedicated trunk access, online callbacks, and transfers to agents. Multi-channel seamless access increases user contact rates.