Global Numbers

An international DID number (International Direct Inward Dialing) is a virtual phone number authorized by foreign carriers that can be assigned to different countries or regions (e.g., the US, UK, Singapore) without requiring physical lines locally.
Its core function: when a customer dials the number, the call is routed over international networks directly to the company’s domestic telephony system (such as PBX, VoIP, or extensions), delivering a "local number appearance + global connectivity" experience.
For example, with Enjoytalk’s service, companies can obtain international DID numbers in 100+ countries and 3000+ cities. Domestic callers have no roaming charges to reach the company, and outbound rates can be as low as ¥0.15/min. This helps overseas customers contact the company at local call rates and allows businesses to quickly establish a localized global presence—ideal for cross-border offices and international customer service.

Key advantages of business DID numbers include:

• Cost reduction and efficiency: No need to deploy physical overseas lines, reducing hardware and line rental costs. For example, Enjoytalk offers international DID calls from as low as ¥0.15/min, with no roaming fees for domestic incoming calls—significantly lowering cross-border call costs.
• Local presence: Obtain local DID numbers in target markets so overseas customers see a local number, reducing barriers and improving market entry.
• Improved communication efficiency: Customers can reach specific departments or employees directly, saving switchboard time and improving service experience.
• Flexible to business changes: Integrates with existing PBX/VoIP systems; numbers can be added or removed as needed. Remote employees can bind DID numbers to their endpoints to ensure continuity.
• Enhanced management features: Combined with Enjoytalk’s cloud PBX, you can enable call recording, IVR, call analytics, and other management functions to optimize service.

Not complicated—you can activate in 3 steps:

• Choose the number’s country/region (covering multiple countries/cities worldwide)
• Submit company information and purpose
• Confirm the number selection; activation can be as fast as 1 business day

Typically a "monthly rental + call fees" model:

• Enjoytalk prices by number origin; some numbers have outbound rates as low as ¥0.15/min, and packages may include free minutes.
• No hidden fees—any charges beyond the package are billed at the stated rates and will be clearly explained when subscribing.

Basic troubleshooting:

• Check routing first: Log into your account and remove any outdated "destination" settings for the DID. Route the DID to a test destination and call to listen for IVR echo or a waiting tone—this helps determine whether the issue is routing-related.
• Softphone / IP PBX users: Verify that the "SIP account sends DID" option is enabled and check firewall settings (ports, NAT, SIP ALG). If the issue persists, contact Enjoytalk technical support for assistance.

Yes. Enjoytalk supports integration of DID with company-owned PBX and VoIP systems:

• You can register your existing lines to Enjoytalk’s cloud servers, convert them into SIP trunks to connect endpoints, and add features such as call recording and IVR.